Clean driver installs using multiple Intel Arc driver versions
SFC /scannow
DISM RestoreHealth
Reinstalled Visual C++ Redistributables
Reinstalled DirectX runtime
Verified game files
Reinstalled game
Disabled overlays
Tested Steam and Xbox versions
Result:
The game always crashes at launch, while other games such as The First Descendant, Monsther Hunter World Iceborne run successfully on the same system.
Request:
Please investigate compatibility between Monster Hunter Rise (RE Engine) and Intel Core Ultra 7 155H / Intel Arc graphics on Windows 11 build 26200.x.
Thank you for posting your query on the Intel Community Forum!
Thank you for contacting us and for providing detailed information regarding the issue with Monster Hunter Rise crashing at launch.
We understand that you have already performed extensive troubleshooting, and we appreciate the time and effort you have invested in isolating the problem. To assist us with further investigation, we kindly request the following information:
Please ensure that the “Networking” option is unchecked while generating the SSU report.
Event Viewer Logs:
Export the Application Error event related to MonsterHunterRise.exe and share the resulting .evtx file.
Crash Logs or Dump Files:
Please check the following locations for any crash dump files and share them if available:
%LOCALAPPDATA%\CrashDumps
Monster Hunter Rise installation directory
Additionally, we would appreciate it if you could perform the following tests:
Temporarily disable Memory Integrity (Core Isolation) and reboot the system.
Perform a clean boot and test the game.
Reset the game’s configuration by renaming or removing the Monster Hunter Rise configuration folder located under %LOCALAPPDATA%\CAPCOM\MonsterHunterRise.
If possible, test the game on a stable public release of Windows, as compatibility issues can occasionally occur on preview builds.
Once we receive the requested information and test results, we will continue our investigation and determine the next appropriate course of action.
Thank you for providing the requested information and for performing the additional testing.
After reviewing the details provided, we would like to request one more test using the latest Intel® Graphics Driver version 32.0.101.8826. Since you are currently using driver version 32.0.101.8824, please perform a clean installation of the latest driver using Display Driver Uninstaller (DDU).
You can download the latest driver from the following link:
Thank you for sharing the details previously. We would like to inform you that the version you are currently using is a preview/optional build of Windows 11. While such builds may include early features and updates, they are not fully validated for general use and may sometimes lead to unexpected behavior or compatibility issues.
To ensure better stability and accurate troubleshooting, we kindly recommend installing a stable, fully released version of the operating system (latest official update via Windows Update). This will help us isolate the issue more effectively and provide you with the most appropriate resolution.
Please let us know once the system has been updated, or feel free to reach out if you have any further queries
Following your suggestion, I attempted to use the Windows “Go Back” feature to revert to the previous Windows version. Unfortunately, Windows reported that the files required to return to the previous version had already been removed from the system, and therefore rollback is no longer possible without performing a full Windows reinstallation.
I have attached a screenshot of the message displayed by Windows:
“We’re sorry, but you can’t go back. The files we need to take you back to a previous version of Windows were removed from this PC.”
As this is my personal system and it also contains work-related applications and security software, performing a clean installation would require significant reconfiguration.
Could you please help clarify the following:
Is Monster Hunter Rise expected to run correctly on Windows 11 Version 25H2 (OS Build 26200.8524) with Intel Arc Graphics on an Intel Core Ultra 155H platform?
Are there any known compatibility issues between Intel Arc Graphics and the RE Engine used by Monster Hunter Rise?
Are there any known issues specifically affecting Monster Hunter Rise on Intel Core Ultra 155H systems or Intel Arc integrated graphics?
Since Monster Hunter Wilds is able to launch and reach the main menu on the same system, while Monster Hunter Rise consistently crashes, does Intel have any known reports regarding compatibility differences between these two RE Engine titles?
As rollback is no longer available through Windows Recovery, can troubleshooting continue on my current Windows installation, or is a clean installation of a stable Windows build the only remaining supported option?
For additional context:
Monster Hunter Rise continues to crash on startup.
Monster Hunter Wilds is able to launch and reach the main menu on the same system.
The First Descendant runs successfully on the same system.
I am not enrolled in the Windows Insider Program.
The current Windows build was obtained through the normal Windows update process available on my device.
I would appreciate any information regarding known compatibility issues, expected behavior, or additional troubleshooting steps that may help determine whether this is related to Windows, the graphics driver, or game-specific compatibility.
Thank you for your time and assistance. I look forward to your guidance.
